Frequently Asked Questions

Do I need a TytoHome Exam Kit in order to have a telehealth visit?

No. By just downloading the free TytoCare App, you can see your Allied physician from the comfort of home during a virtual visit. A virtual visit is comparable to a FaceTime or Skype session with an Allied medical provider using an iOS device.
What kind of smartphone or tablet do I need to use Tyto?

TytoCare currently works with the following iOS devices only: iPhone 6 or higher, iPad Mini 4 or higher, iPad Air or higher, or iPod Touch 6 or higher. Over time it will work on a broader range of devices, including Android devices.
How do I know what Apple iOS device I have?
  • 1. Go to Settings, then General, then About.
  • 2. Look for the Model Number (Screenshot 1 – Model No MK6L2LL/A).
  • 3. Search the Model Number on Google.
  • 4. The top results would usually be from Best-Buy or Amazon, and in them they will mention the model No.

Another approach is the following:

  • 1. Go to Settings, then General, then About.
  • 2. Click on the Model Number.
  • 3. The number displayed there will change into a friendlier representation (Screenshot 2 – Model No. A1538).
  • 4. Go to the relevant Apple’s Support page to identify the model:
  • a. Identify your iPhone model
  • b. Identify your iPad model
Is the TytoHome Exam Kit covered by insurance?

At the present time we are not aware of any insurance carriers that cover the Tyto Device, but please check with your carrier as their policies are subject to change. If you have a flexible spending account with your employer you can use it to purchase TytoHome.
What exams can I do with the TytoHome Exam Kit?

TytoHome has the following exam capabilities: Camera for taking photos and videos of the skin and the throat, thermometer for taking temperature, otoscope for looking inside the ears, stethoscope for heart, lung and abdomen sounds and capturing heart rate.
Is the TytoHome Kit equivalent to the tools used in office?

Yes, the TytoHome Exam Kit is designed to replicate the exams performed during an in-office exam. Tyto provides your physician with high quality digital sounds of the heart and lungs, high quality digital images and video of the ears, throat and skin, and body temperature.
What types of conditions can be diagnosed using the TytoHome Exam Kit?

The TytoHome Device replicates the exams that are done in your Allied doctor’s office and enables your Allied doctor to remotely examine the lungs and heart using a stethoscope, ears using an otoscope, throat and skin using a digital camera, and body temperature using a thermometer. Your Allied doctor can diagnose conditions such as cold, flu, ear infections, coughs, rashes, and pink eye and can also do mental health consults and follow up visits. There may be some cases where your Allied doctor is unable to diagnose remotely and may request an in-person visit, especially when a test may be required.
What conditions are best for using the TytoCare App (video only)?

Using only the TytoCare App and not the TytoHome Device, doctors can diagnose conditions that do not require a physical examination, as well as mental health visits and consults.
Are telehealth visits covered by insurance?

Telehealth sessions are covered by a number of insurers, including: Aetna, Blue Cross Blue Shield, UnitedHealthcare, UnitedHealthcare Community Plan, Empire Plan, and Oxford.
What hours is telehealth available?

In addition to regular business hour appointments, after-hours telehealth care is now provided at our Pediatric Health Associates location, from 6:30-10:30 PM, Sunday through Friday. For hours at additional Allied locations, please visit your practice’s website.
How do I schedule a telehealth visit?

To schedule a telehealth visit, please call your Allied office just as you would for an in-person appointment.
What is the cost of a telehealth visit with an Allied Physician if my insurance doesn’t cover it?

If your insurance does not cover your telehealth visit, the cost will be $59. You can contact your Allied office or your insurance carrier for information on covered services.
Can I get a prescription using telehealth?

If your Allied doctor feels it is necessary based on your telehealth session, he/she will prescribe the appropriate medication.
Can I use Tyto on my whole family?

There is no limitation on family members that can use the TytoApp or the Tyto Examination Tools. Family members who use the telehealth program must currently be Allied patients.
Can we connect with our own Allied doctor? What if he/she is not free?

Yes, you can use Tyto to connect with your own Allied doctor for a telehealth session. If he/she is busy, you can connect with another doctor in the office or request a telehealth visit with your own doctor when he/she becomes available.

If you have questions on setting up an appointment, insurance or any office-related questions please call 1-833-269-2444.
For TytoCare technical support, please call 1-866-971-8986.
Please note that you will need to call the office to setup your appointment.